Inbox Optimisation
I build AI agents that transform email from a constant distraction into a managed, prioritised workflow — so your team spends time on messages that matter and never loses track of what needs a response.
Intelligent Classification & Triage
Agents that understand what each email is, who it's from, and what it needs — before you ever open it.
Most professionals receive dozens to hundreds of emails per day, and the mental overhead of scanning each one is enormous. I deploy agents that classify every incoming message by type, sender relationship, project context, and required action. The result is an inbox that's pre-organised and ready to work through efficiently, rather than a wall of unread messages demanding individual attention.
Multi-Dimensional Categorisation
Each email is tagged across multiple dimensions simultaneously: message type (client request, internal update, vendor invoice, newsletter), associated project or account, topic area, and expected action (reply needed, FYI only, approval required, delegation candidate). These tags are applied consistently, making search and filtering actually reliable.
Sender Relationship Mapping
The agent maintains a model of your sender relationships, understanding who your key clients are, which internal contacts are in your reporting chain, and which vendors need prompt responses. This context shapes how every message is handled — an email from your biggest client gets treated differently from a cold outreach.
Deadline & Commitment Detection
I configure agents to scan email content for deadlines, commitments, and time-sensitive language. Mentions of specific dates, phrases like "by end of day," or references to upcoming meetings are extracted and surfaced, so nothing time-critical slips through unnoticed in a long email thread.
Thread Context Awareness
Rather than treating each message in isolation, the agent understands conversation threads — who's involved, what's been discussed, what decisions have been made, and what's still outstanding. New replies are classified in the context of the full conversation, not just the latest message.
Priority Scoring & Smart Routing
Making sure the right messages reach the right people at the right time.
Classification is only half the problem. Once you know what an email is, you need to decide who should handle it and how urgently. I build priority scoring models calibrated to your specific business context, combined with routing rules that direct messages to the person best equipped to respond — eliminating the manual forwarding chains that slow everything down.
Dynamic Priority Scoring
Each message receives a priority score based on sender importance, content urgency, your historical response patterns, and business rules you define. The scoring model adapts over time as the agent learns what you actually prioritise, so the rankings become more accurate the longer it runs.
Escalation Triggers
I configure escalation rules for situations that need immediate attention — messages from specific senders, emails containing certain keywords (e.g., "urgent," "escalation," "legal"), or threads that have gone unanswered past a defined threshold. Escalations can trigger Slack notifications, SMS alerts, or calendar blocks.
Team-Based Routing
For shared inboxes or team accounts, the agent routes messages to the right team member based on content analysis, expertise matching, current workload, and availability. Support requests go to support, billing questions go to finance, and partnership enquiries go to business development — automatically and accurately.
Batch Processing Queues
Not everything needs an immediate response. Low-priority messages are queued for batch processing at scheduled times — newsletters for Friday afternoon reading, non-urgent vendor communications for weekly review, FYI messages for end-of-day scanning. This protects deep work time while ensuring nothing gets permanently lost.
Draft Responses & Automation
Agents that prepare replies so you review and send rather than compose from scratch.
A significant portion of email responses follow predictable patterns — acknowledgements, scheduling confirmations, information requests, status updates. I build agents that recognise these patterns and prepare draft responses matched to your tone and communication style. You review, edit if needed, and send. For fully routine responses, the agent can send autonomously with your approval framework in place.
Tone-Matched Drafting
The agent learns your writing style from your sent mail — your level of formality, preferred greetings and sign-offs, how you structure responses, and how your tone shifts between internal and external communication. Drafts sound like you wrote them, not like a generic template.
Context-Aware Responses
Drafts incorporate context from the full thread, your calendar (for scheduling requests), your CRM (for client-specific details), and your project management tools (for status updates). The agent doesn't just respond to the latest message — it responds with the full picture.
Template Library Management
I set up and maintain a library of response templates for recurring scenarios — out-of-office acknowledgements, meeting confirmations, document request replies, quote follow-ups. The agent selects and personalises the right template based on the incoming message, keeping responses consistent across your team.
Autonomous Send Rules
For truly routine responses where human review adds no value, I configure autonomous send rules with clear guardrails — the agent handles acknowledgements, auto-replies during defined periods, and simple confirmations independently. You define the boundaries; the agent operates within them.
Ready to take control of your inbox?
Tell me about your email volume and pain points, and I'll design an agent workflow that fits.