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CC-DEV-02 Plan + Build + Support

Full Lifecycle Development

Everything in CC-DEV-01, plus ongoing monitoring, maintenance, and evolution of your deployed systems. One engagement that covers the full lifecycle — build through to continuous improvement.

Build Phase 10-14 weeks
Support Phase Rolling monthly
Min. Commitment 3-month support
Pricing Milestone + retainer

Scope & Deliverables

All CC-DEV-01 deliverables plus ongoing support components.

Build Phase

Identical to CC-DEV-01 — all 12 line items (CC-DEV-02.01 through CC-DEV-02.12).

ID Deliverable Description
CC-DEV-02.01 Discovery & scoping Requirements gathering, stakeholder interviews, success criteria definition
CC-DEV-02.02 Architecture design System architecture document: agents, pipelines, workflows, integrations
CC-DEV-02.03-12 Build & deploy Context data prep, agent/pipeline/workflow development, MCP integration, testing, deployment, documentation, and handover — see CC-DEV-01 for full details

Support Phase

ID Deliverable Description
CC-DEV-02.13 Monitoring setup Alerting, health checks, and performance dashboards for deployed systems
CC-DEV-02.14 Monthly retainer Agreed hours per month for maintenance, optimisation, and minor enhancements
CC-DEV-02.15 Quarterly review Scheduled review session to assess performance, identify improvements, plan evolution

Out of Scope

  • All CC-DEV-01 exclusions apply to the build phase
  • Support retainer covers maintenance and minor enhancements only — major new features require a separate scope
  • Retainer hours do not roll over month-to-month
  • Third-party SaaS costs remain the client's responsibility

Project Milestones

M1

Kickoff & Discovery

Week 1-2

Stakeholder interviews, requirements, success criteria

30% build payment due
M2

Architecture Sign-off

Week 3

Architecture approved — scope lock

M3

Working Prototype

Week 5-6

Functional demo against test data

30% build payment due
M4-5

Integration & UAT

Week 7-10

End-to-end integration, client testing, iteration

M6

Production Deployment

Week 11-12

Live deployment with monitoring

40% build payment due
M7

Handover & Support Start

Week 12-13

Documentation delivered. Monthly support retainer cycle begins.

M8

First Quarterly Review

M7 + 3 months

Performance assessment, system health review, evolution planning

Indicative Terms

These are skeleton terms provided for transparency. Final terms are agreed in the engagement contract.

Build Payment

Same as CC-DEV-01: 30% on kickoff, 30% on prototype, 40% on deployment.

Support Retainer

Billed monthly in advance. Minimum 3-month initial commitment. 30-day written notice to cancel after the initial period.

Support SLA

Critical issues: response within 1 business day. Standard requests: within 3 business days. Scope defined in a support agreement addendum.

IP & Confidentiality

Same terms as CC-DEV-01. Custom code transfers on final build payment. All data under Confidentiality Policy.

Related Engagements

CC-DEV-01 Standard Development Build only, add support later CC-UPL-01 AI Uplift Enhance existing systems instead CC-SUP-01 Standalone Support Support for systems not built by me

Want full lifecycle coverage?

Reference CC-DEV-02 in your project spec or get in touch to discuss.

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